FAQs

Where to shop?

Shapellx is sold exclusively at www.theshapellx.store. Be the first to know about new collections, restocks, and more by signing up for emails here.

I tried ordering through the website but it's not going through - what do I do?

You can solve many errors with just a few simple steps:

  • Try using a different browser

  • Force stopping

    the browser
  • Clearing the browser cache

If these still don't work, contact us, so we can get it sorted for you!

How do I find my Shapellx order number?

Once you place your order successfully, you will receive a unique Shapellx order number starting with “SYSX”.

There are ways to find your order number:

  • Check your email inbox or spam for the order confirmation.
  • Create a Shapellx account using the email address you provided at purchase. Find your order number under your order history.

Still can’t find your order number? Let us help - contact us.

How do I change or cancel an order?

You may change or cancel your order by our Customer Support Team before the order is processed.

If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible. 

How do I track my order?

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account on Shapellx.com. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

It will be sent to the email you used for placing the order. If you fail to track your order, please email info@theshapellx.store with your order number and request.

What should I do if I did not receive my delivered package?

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at  info@theshapellx.store